At Genuine Global Auto parts, we ensure the delivery of quality parts and provide warranty coverage for the Engine, Transmission, and Steering Column under the following terms and conditions:
General Warranty Terms
- The warranty covers "parts only" for defects, damage, or incorrect items as delivered by Genuine Global Auto parts.
- The warranty specifics, including coverage and terms, will be provided by the sales agent and mentioned on the invoice at the time of purchase.
- If no warranty is explicitly mentioned during the purchase, the part is sold "as is," and Genuine Global Auto parts assumes no responsibility for its performance once delivered.
- NO LABOR CHARGES are covered under this warranty.
If a part is defective, damaged, or incorrect:
- We will first attempt to provide a replacement.
- If a replacement is unavailable, a refund for the purchase amount will be issued.
Return shipping costs are the responsibility of the customer and are non-reimbursable. When returning a part, provide a detailed explanation, photographs, or a diagnostic report from an authorized Experts or service provider.
Parts returned that do not match the specifications in the original order or invoice may incur a 25% restocking fee, and shipping costs (both ways) will be deducted from the refund.
Engine Warranty Terms
- The engine is warranted as a long block only (engine block and cylinder head) and does not cover external components such as alternators, starters, turbos, or sensors.
- Mandatory Maintenance Requirements:
- Timing components, water pump, oil cooler, thermostat, and injectors must be replaced.
- Radiators must be flow-tested and cleaned.
- Oil pans and seals must be resealed before installation.
- Heat tabs must remain intact; melted or removed tabs void the warranty.
- The warranty is void in cases of improper installation, overheating, or unauthorized disassembly.
Transmission Warranty Terms
- Automatic and manual transmissions are warranted to shift properly if:
- Filters, gaskets, and seals are replaced prior to installation.
- The system is flushed, and new fluids are used.
- Torque converters and axle seals are replaced.
- For manual transmissions, a new clutch, pressure plate, and slave cylinder must be installed, and the flywheel must be resurfaced.
- Excluded from the warranty: all sensors, electrical parts, transmission coolers, lines, mounts, tuning, or adjustments.
- Failure to meet these requirements voids the warranty.
Steering Column Warranty Terms
- The steering column is warranted to be functional, excluding cosmetic imperfections or wear on non-Expertsal components.
- Electronic components (e.g., steering angle sensors) are not covered.
- Damage caused by improper installation or modifications voids the warranty.
Return Policy
- Parts must be returned in their original, unaltered condition with the invoice and within the warranty terms provided at the time of purchase.
- Unauthorized returns will not be accepted.
- An RMA (Return Merchandise Authorization) must be obtained before shipping the part back.
- Items returned after the agreed-upon warranty period will not be refunded.
Refund Policy
- Refunds are processed after the returned part is inspected and approved.
- Returns not meeting warranty requirements may incur a 25% restocking fee, and shipping costs will be deducted.
Additional Notes
- Genuine Global Auto parts is not liable for parts ordered for testing, incorrect orders, or improper installation.
- Warranty is non-transferable and limited to the original purchaser.
For further assistance or claims, please contact Genuine Global Auto parts Customer Service with all necessary documentation and diagnostic details.